CUBESHOPS POLICIES / Q&A
CUBESHOPS POLICIES / Q&A
1. Shipping Policy
CUBESHOPS generally ships globally. The shipping cost is calculated based on the weight of the order, as well as the country/region of the shipping address. Local pickup is free of shipping/processing charge. Unless it is a local pickup, your order comes with a Canada Post tracking number, which we will send you via e-mail once the order is shipped. Once in transit, please check the status of your order with your tracking number at the Canada Post website here. If you encounter any issues with tracking your order, or if you have any specific questions and/or concerns regarding shipping, please reach out to us through our contact form.
2. Returns Policy
CUBESHOPS will accept returns of items that are unopened and are in perfect condition within 7 days of customers receiving the item. Once we accept the returned items, we will issue a refund. If you would like to return items, please first contact us through our contact form so that we can assist you in the process. Please note that we generally will not cover the shipping costs incurred by the return.
3. Exchange Policy
CUBESHOPS will accept exchange of items that are unopened and are in perfect condition within 7 days of customers receiving the item. Once we accept the returned items, we will ship you the exchange item(s) with a tracking number as per our Shipping Policy. There may be additional charge depending on the difference of prices between the returned and exchanged items. If you would like to exchange an item/items, please first contact us through our contact form so that we can assist you in the process. Please note that we generally will not cover the shipping costs incurred by the exchange.
4. Cancellation and Refund Policy
CUBESHOPS will issue a full refund if you cancel your order before the items are shipped. CUBESHOPS will not offer a full refund once the order is shipped. Please contact us through our contact form if you would like to cancel your order so that we can assist you in the process.
If you cannot find the answer you are looking for below, please contact us through our contact form.
Q1. Do you ship globally?
Yes, we generally ship anywhere around the world.
Q2. How long does it take for my order to be shipped?
Typically, online orders are processed and shipped within a week of receiving the order. Once we receive your order, we will send you a confirmation email with the shipping date. Once shipped, we will send you another email with a tracking number.
Q3. Can I pick-up my online order in store?
Yes. Please make sure to choose “local pickup” when you check out. There will be no shipping/processing fees for local pickup. We will send you an email once your order is ready for pick-up. You can come anytime during our store hours to pick up your order. Please be ready to show us our confirmation email when you come to the store for pick-up.
Q4. Do you offer present wrapping?
No. Unfortunately, we do not offer present wrapping at this time.
Q5. Which carrier do you use for shipping?
We use Canada Post. We do not use other carriers at this time.
Q6. Why hasn't my order been shipped yet?
A: We process all online order on Sunday to be shipped out.